The course examines a number of issues relating to the implementation process and the integrated support of a new information system, which should include:
- Creating production environments and, at the same time, developing new applications with particular emphasis on job descriptions and system security, i.e. granting access rights, emergency plans, disaster recovery plan, and so on.
- To inform, educate and ensure the active participation of end-users in the development, implementation and continuous upgrading of the products and services provided by the system, with particular emphasis on dealing with complaints, providing appropriate incentives and the role of the highest management in resolving conflict situations.
- The technical support of system operation (version control), dominated by quick implementation issues and acceptance of changes (change control & management), imposed by the developments in the organization’s environment, and the immediate treatment of errors that may exist in software (error control).
- Monitoring performance of the IT department, the system operation cost and the technological and business risks it is called to face, with the aim of upgrading the quality of the system and avoiding early failures.
- Rational use of content with modern data analysis methods, use of specialized software packages and examples of Applications
- The utilization of Business Intelligence and Knowledge Management systems for better decision-making support and Business Process Management (BPM).
- The effective management of information systems projects and strategic planning to ensure the smooth progress, management, quality and sustainability of the project
